A total commitment to Quality in all Spicer Axle processes and products is the cornerstone on which we build our customer reputation. Putting the customer requirements, as the number one priority is a long held tradition at Spicer, and we constantly strive to identify and meet not only the customer's current needs, but also their future needs and wants.

 

To constantly strive for improving Quality, Spicer Axle, use the following principles:

Supplied Product.
Our product is only as good as the level of Quality we receive from our suppliers. Hence through our SQA and supported by our Metrology and Metallurgy laboratories we inspect and track the level of Quality of the incoming product. These Quality records are sent to all our suppliers to provide a clear picture of their performance, non-conforming product requires the usual Quality 8D responses. Supplier awards are issued annually in recognition of outstanding supplier service.

Communication.
We organise Quality/Design team meetings with our major suppliers to provide an open continuous improvement communication. And regular Quality/ Design Team Meetings with our customers provide updates on our continuous improvement initiatives.

In House Quality Processes.
Spicer Axle has implemented throughout our plant all the Quality systems to achieve Quality certification awards such as ISO9001 since July 1994, QS9000 since November 1996 and Ford Q1 award since September 1997.

Benchmarking.
We are constantly updating our Quality processes as technology advances and we benchmark our processes including site visits to other Dana Worldwide facilities. We are also an active member of the DLQP Quality process.

Warranty Analysis.
We organise the Warranty Exchange Program and all drive units that require replacement under warranty are returned to our facility. These drive units provide feed back on the durability of our products and are tested; including road test and a full teardown is completed to ascertain the true fault. Any warranty faults are recorded into our database and Design Team meetings address any concerns raised during durability.

Testing.
SAA in conjunction with our customers have a full test laboratory which simulates accelerate life of our componentry, this test information is correlated back into in-field warranty data, processes and designs are updated to rectify any potential fault.